Privacy Policy, Cookie Policy, Terms & Conditions

Privacy Policy

Last updated: 24 May 2025

Phoenixwave Limited (“we”, “our”, “us”) is committed to ensuring that your privacy is protected. We comply with the Data Protection Act 2018 and UK GDPR, as well as other relevant data protection and privacy laws.

Registered address: The Union Building, 51-59 Rose Lane, Norwich, Norfolk, NR1 1BY
Company Number: 15041193

Contact: info@phoenixwave-care.co.uk

What Information Do We Collect?

We may collect and process the following information about you when you use our website:

  • Information you provide when filling in forms (for example, enquiries or newsletter sign-ups)

  • Your name, email, address, and phone number (if you provide them)

  • Technical details such as your IP address, browser type, and operating system

  • Details about your visits to our website (such as pages viewed and time spent)

How We Use Your Information

We use your information to:

  • Respond to your enquiries or requests

  • Provide you with services or information

  • Send newsletters or marketing material if you have given us your consent

  • Improve our website and the services we provide

We do not sell or share your information with third parties except as required by law or to provide our services.

Cookies

Our website uses cookies to enhance your experience. For more details, please see our Cookie Policy.

Data Retention

We only keep your information for as long as is necessary to fulfil the purposes for which it was collected, including legal or reporting requirements.

Your Rights

You have the right to:

  • Access the information we hold about you

  • Request correction or deletion of your data

  • Object to or restrict how we process your data

  • Withdraw consent at any time

To exercise your rights or if you have any questions, please contact us at [insert email or contact link].

How We Keep Your Data Safe

We use appropriate security measures to protect your personal information.

Complaints

If you wish to complain about how we process your data, you can contact the Information Commissioner’s Office (ICO).

Cookie Policy

Last updated: 24 May 2025

Our website uses cookies to distinguish you from other users, improve your experience, and help us enhance our website.

What are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and improve your experience.

Types of Cookies We Use

  • Strictly necessary cookies: Essential for the operation of the website.

  • Analytical or performance cookies: Help us understand how visitors use our site.

  • Functionality cookies: Remember your preferences and settings.

  • Targeting cookies: Used to deliver advertising relevant to you (only if we use advertising).

Managing Cookies

You can control cookies through your browser settings. Some cookies are necessary for the website to function and cannot be disabled.

When you first visit our site, you will be asked to accept or reject non-essential cookies. Essential cookies are always active.

Third-Party Cookies

Some cookies may be set by third-party services, such as Google Analytics.

For more information, visit: https://ico.org.uk/for-the-public/online/cookies/

If you have any questions about our use of cookies, don’t hesitate to get in touch with us at info@phoenixwave-care.co.uk.

Terms & Conditions

Last updated: 24 May 2025

By using our website, you agree to these Terms & Conditions. If you do not agree, please do not use our website.

Use of Website

  • You must use our website lawfully and must not infringe the rights of others.

  • The content of our website is for general information and may be changed without notice.

  • We are not responsible for the content or reliability of external websites linked from our site.

Intellectual Property

All content and materials on this website are owned by Phoenixwave Limited or used with permission. You may not copy or use them without our written consent.

Liability

We try to ensure the information on our website is accurate, but we do not guarantee its completeness or accuracy. Use of our website is at your own risk.

Privacy

For information on how we handle your data, please see our Privacy Policy.

Governing Law

These terms are governed by English law and any disputes will be subject to the courts of England and Wales.